ISSS Advising Services
ISSS looks forward to helping you achieve your goals at Illinois State! We are here to provide support and help you succeed, and we offer a variety of ways for you to get in touch with us and ask questions or voice your concerns.
General Questions
If you have a general question, first take a look at our F-1/J-1 Student FAQ. You may find your answer there!
If you can't find the answer to your question in the FAQ, please use the main email or phone number to contact ISSS.
ISSS Main Email:
internationalstudents@ilstu.edu
ISSS Main Phone: 309-438-1931 (during regular office hours, Monday through Friday from 8am-4:30pm)
ISSS Advisor Contact Information
If you have a case-specific question, please contact your ISSS Advisor directly. Visit the ISSS Portal Staff Listing page and click on your advisor's name at the bottom of the page to:
- Find your ISSS Advisor's contact information
- See their Walk-in Schedule
- Schedule an Appointment
- Send an Email to your ISSS Advisor
Applications
Many immigration-related issues require that you submit an application to ISSS. Applications are processed by your ISSS Advisor.
All applications are processed within 10 business days from the date your ISSS Advisor has all application materials on file. The exception to this is new student SSN Letter Requests, which are not processed until after the 10th day of classes.
If your application is missing documentation or needs corrected in any way, your clock does not start until that new documentation is on file or the correction has been made.
Document Pick-up
If you have received an email from ISSS that your document is ready for pick-up, please visit the front desk on the second floor of Fell Hall to retrieve your document during pick-up hours.
Please review the pick-up schedule (below) and call the front desk at 309-438-1151 before visiting Fell Hall to confirm your document is there and the front desk is open.
Pick-up Schedule
| Monday | 8am - 4:30pm |
| Tuesday | 8am - 4:30pm |
| Wednesday | 8am - 4:30pm |
| Thursday | 8am - 4:30pm |
| Friday | 8am - 4:30pm |