ISSS looks forward to helping you achieve your goals at Illinois State! We are here to provide support and help you be successful, and we offer a variety of ways for you to get in touch with us and ask questions or voice your concerns.
If you would like to ask a question via email, please send it to firstname.lastname@example.org. You should receive a response within 3 business days.
If you would like to ask a question via phone, please call 309-438-1931 during regular office hours, Monday through Friday from 8am-4:30pm.
You can now chat live with your ISSS Advisor!
Your ISSS Advisor is based upon your degree program. The following chart shows the caseload division by Academic Department. If you are in a Pathway Program, your ISSS Advisor is based upon your intended degree program.
Sarah Van Alebeek
**Lindsey will be out of the office beginning in April 2021.**
All ISSS staff are working remotely, and there are no walk-ins currently available.
Visit the ISSS Portal Staff Listing page to schedule a phone or zoom appointment with your ISSS Advisor. Click on your advisor's name at the bottom of the page, and then click on the "Request an Appointment" link.
Many immigration-related issues require that you submit an application to ISSS. Applications are processed by the ISSS Advisor assigned to processing applications for the academic department associated with your degree. If you are in a Pathway Program, your application will be processed by the advisor associated with your intended degree program. See the chart below for details.
All applications are processed within 5 business days from the date ISSS has all application materials on file. If your application is missing documentation or needs corrected in any way, your clock does not start until that new documentation is on file or the correction has been made. The same is true for applications that require an Academic Advisor's approval. Your application processing clock will not start until your Academic Advisor has submitted their approval.
ISSS is currently offering document pick-up at the front counter of the second floor of Fell Hall. If you have requested to pick-up your document, please refer to the below pick-up schedule before visiting Fell Hall. Students are also encouraged to call the front desk at 309-438-1151 to confirm the document is there and the front desk is open.
Summer 2021 Pick-up Schedule
|Monday||10am - 2pm|
|Wednesday||10am - 2pm|
|Friday||10am - 2pm|